Support

  • General settings
    • How to set your IP phone to use 12Connect services? Do you have an account with us VPBX, you should use the following information to connect to our server. Do you have an iPhone account with us, you will need the following information to connect to our server. We also have a stun server. Lees verder »
  • Technical Support
    • For the most common problems, you should first look to our forum here. Account settings. VPBX account. SIP account settings. iPhone set. Manuals. 12Connect portal "My 12Connect". VPBX manual. Snom phones manuals. For support on snom phones, please refer to the Snom page. Lees verder »
  • Configuration
    • To make a call via 12Connect, you must first create a record on our network. You can do this by using a Softphone, Central, VoIP Phone, ATA Box and Smart Node. A registration requires a number of configurations, which can be different for each system. Therefore 12Connect the configurations of the main systems described. Lees verder »
  • Frequently Asked Questions
    • When opening an account with 12Connect receive an email with a VoIP number and a PIN. The PIN is used as a password. With the services of 12Connect you based on prepaid (a prepaid, pre-paid account) at a low rate domestic and international calls. Lees verder »
  • Forms
    • General overview of application forms Order »Debit Request Direct Debit form» Request New songs New songs form Netherlands. Number Porting request form Netherlands. Fax2Email request form. SIP Trunk request form. Lees verder »
  • Network status
    • Activities, and communications failures. 12Connect is working daily to improve its systems. Usually you notice nothing, but sometimes it is unfortunately impossible to achieve without (temporary) effects on services to do. Obviously trying 12Connect inconveniences for a minimum. Lees verder »
  • Payment options
    • If you pay via iDEAL, we guarantee immediate delivery of all items in stock. iDEAL is an online payment option that you trusted, secure and quick checkout 12Connect. You pay because of your own Internet payment. You will go through the same steps as you're used to Internet banking, the only difference is that with all the payment information is already waiting for you. Your order will be sent directly. Lees verder »